Shipping & Delivery Policy

Effective Date: August 31, 2026

This Policy applies to orders placed directly through www.trettitre.com.

1. Order Processing

Most in-stock orders are processed and dispatched within 1–2 business days after order confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.

Pre-order, backordered or customized products may have a different dispatch time, which will be stated on the relevant product page or communicated by email.

2. Estimated Delivery Time

For all destinations currently supported at checkout, the estimated transit time is 8–15 business days after dispatch.

Delivery times are estimates, not guarantees. Customs clearance, carrier delays, weather, peak periods, remote-area delivery or other circumstances outside TRETTITRE’s reasonable control may extend the delivery time.

3. Destinations and Shipping Charges

We ship only to destinations that are available for selection at checkout. If checkout does not accept a delivery address, we are currently unable to ship to that destination.

Shipping charges and any applicable free-shipping eligibility are calculated and displayed at checkout before payment.

4. Customs, Duties and Taxes

Unless checkout expressly states that duties and taxes are included, international orders may be subject to import duties, taxes or customs-clearance charges imposed by the destination country. These charges are the customer’s responsibility.

5. Carriers, Tracking and Split Shipments

TRETTITRE may use Amazon Logistics, express carriers, postal services or other logistics partners depending on the destination and inventory location. When tracking is available, details will be sent after dispatch.

Orders containing multiple items may be delivered in separate shipments.

6. Address Changes

Please verify your shipping information before placing an order. Contact TRETTITRE Customer Support promptly to request a change. Once an order has been dispatched, an address change may no longer be possible.

7. Delayed, Lost, Damaged or Incorrect Shipments

If tracking has not updated for an extended period, a package appears lost, or a product arrives damaged or different from what was ordered, please contact TRETTITRE promptly. Please retain the product, original packaging and shipping materials where shipping damage has occurred.

Damaged or incorrect products will be handled in accordance with the applicable Return, Refund and Limited Warranty Policy.

8. Contact Information

TRETTITRE Customer Support
Email: support@trettitre.com