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Returns & Refunds

30 Days Free Return

We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.
  1. Please send the email to support@trettitre.com, indicating the item(s) you would like to return and the reason.
  2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
  3. Drop off your package at the local post office.
  4. Due to the different return addresses corresponding to each delivery country, you need to send a return email to our support mailbox, and our customer service personnel will give you the corresponding return address.
  5. Most refunds are processed within 5 business days after we receive your package. We'll issue a refund to your original wallet if we are not otherwise informed to refund to your payment account in advance. Once your refund has been issued, you will receive a confirmation email.
Return Conditions
  1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
  2. Returned items must be in resalable condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
  3. We do not accept returned items that have been sent back without proper return requests.
  4. Please contact us  by emailing support@trettitre.com to request a return. We will then send a returned label for you to ship the product back.
  5. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-MORCART products.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
Return Address
Please contact our Customer Service at support@trettitre.com  if you wish to return any items to the nearest return address. You will receive a response within 12 hours.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Note: Due to large quantities of shipments on Holidays, there will be a one-week delay in the return process. Please be patient and we apologize for the inconvenience.



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