Warranty & Repair

12-Month Limited Commercial Warranty + Lifetime Paid Repair

Effective Date: September 9, 2026

TRETTITRE products purchased directly from www.trettitre.com are covered by the warranty and repair terms below, beginning on the date of delivery.

Products purchased through Amazon, distributors, dealers, retailers, online marketplaces or other third-party websites are generally not covered by this website warranty policy. Please contact the original seller or sales channel directly and follow its applicable after-sales terms.

7-Day Quality Replacement

If a verified manufacturing or quality defect attributable to TRETTITRE appears within 7 calendar days of delivery, TRETTITRE will provide a free replacement (like-for-like or equivalent). TRETTITRE covers related shipping for approved 7-day quality replacements.

Year 1 Free Repair (Through Month 12)

For verified manufacturing or quality defects attributable to TRETTITRE after day 7 and within 12 months of delivery, TRETTITRE will repair the product free of charge.

After Year 1 — Lifetime Paid Repair

After the 12-month warranty period, TRETTITRE continues to offer repair service for as long as parts and service are reasonably available.

This is a paid repair service. The fee is intended mainly to cover shipping costs. The exact amount depends on destination and package weight and will be confirmed by support before you ship.

What Is Covered

This warranty covers defects in materials and workmanship arising under normal and intended use during the applicable coverage period above.

What Is Not Covered

This warranty does not cover:

  • Accidental or customer-caused damage;
  • Misuse, abuse, neglect or improper installation;
  • Unauthorized disassembly, modification or repair;
  • Damage caused by liquids, excessive moisture, lightning, power surges or other external events;
  • Normal cosmetic wear and tear;
  • Damage caused by using incompatible or unauthorized accessories; or
  • Consumable components subject to normal deterioration.

How to Make a Claim

Please contact support@trettitre.com before returning any product.

Please provide:

  • Your order number;
  • The product name;
  • A description of the issue; and
  • Photographs or video (and serial number if available).

Do not ship any product back until TRETTITRE issues authorization and shipping instructions.

Contact

TRETTITRE Customer Support — support@trettitre.com / ttt@trettitre.com