How long does it take to process an order?

• Most orders are shipped within 1-2 business days of order receipt. Trettitre will begin shipment processing for orders placed on weekends or holidays on the next business day. Business days are Monday through Friday, excluding federal holidays.

What countries do you ship to and how long it will take?

United States:

1. 3-5 business days depending on different shipping method.
2. Free Shipping
3. Your delivery address is within the United States and is delivered by Amazon.If the Amazon warehouse is out of stock, we will email you and the goods will be shipped from China.

Canada:

1. 5-7 business days for Canada depending on different shipping method.
2. Orders totaling less than $80 require a $20 shipping fee, orders totaling more than $81 are eligible for free shipping.
3. The products you purchased are shipped from mainland China, so when the goods are shipped to the Canadian border, you need to clear customs yourself.

United Kingdom:

1. 3-5 business days for UK depending on different shipping method.
2. Free Shipping
3. Your delivery address is within the UK and is delivered by Amazon.If the Amazon warehouse is out of stock, we will email you and the goods will be shipped from China.

Germany:

1. 3-5 business days for Germany depending on different shipping method.
2. Free Shipping
3. Your delivery address is within the Germany and is delivered by Amazon.If the Amazon warehouse is out of stock, we will email you and the goods will be shipped from China. 

Italy:

1. 3-8 business days for Italy depending on different shipping method.
2. Free Shipping
3. Your delivery address is within the Italy and is delivered by Amazon.If the Amazon warehouse is out of stock, we will email you and the goods will be shipped from China.

Japan:

1. 3-8 business days for Japan depending on different shipping method.
2. Orders totaling less than $80 require a $10 shipping fee, orders totaling more than $81 are eligible for free shipping.
3. The products you purchased are shipped from mainland China.

Singapore:

1. 3-8 business days for Japan depending on different shipping method.
2. Orders totaling less than $80 require a $10 shipping fee, orders totaling more than $81 are eligible for free shipping.
3. The products you purchased are shipped from mainland China.

Poland:

1. 3-8 business days for Poland depending on different shipping method.
2. Your delivery address is within the Poland and is delivered by Amazon. Free Shipping. 
3. If the Amazon warehouse is out of stock, we will email you and the goods will be shipped from China.

China:

1. 1-3 business days for China depending on different shipping method.
2. Free Shipping

Please note that international orders may be subject to customs duties and taxes. TRETTITRE is not responsible for any customs or duties fees that may be incurred. It is the customer's responsibility to pay any additional charges for customs clearance.

 

We cannot deliver to the following areas:

1. Armed Forces Americas
2. Armed Forces Europe
3. Armed Forces Pacific
4. British Force

Thank you for your understanding.

How will my delivery be shipped
Amazon functions as our logistics partner to ship out Trettitre products. They will choose the carrier that they think works best for our customers.

I ordered more than one item. Will they be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?
Please contact customer support at support@trettitre.com

Who can I contact with additional questions?
Please contact customer support at support@trettitre.com or fill out the contact form at contact us.