Return, Refund and Limited Warranty Policy

Effective Date: August 31, 2026

This Policy applies to products purchased directly from www.trettitre.com.

Products purchased through Amazon, distributors, dealers, retailers, online marketplaces or other third-party websites are generally not covered by this Policy. Please contact the original seller or sales channel directly and follow its applicable return, refund, exchange, cancellation and warranty terms.

1. Order Cancellation

Orders may be cancelled free of charge for a full refund before they have been dispatched.

Once an order has been dispatched, it can no longer be cancelled. The customer may request a return after delivery in accordance with this Policy.

2. Change-of-Mind Returns

Customers may request a change-of-mind return within 7 calendar days after delivery.

After receiving return authorization from TRETTITRE, the customer must hand the product to the return carrier within 14 calendar days.

To qualify for a change-of-mind return, the product must:

• Be unused, uninstalled, unmodified and undamaged;
• Have no scratches, stains, wear, installation marks or other signs of use;
• Include all original accessories, cables, manuals, protective materials and promotional gifts;
• Be returned in its complete and undamaged original retail packaging; and
• Remain in a condition suitable for resale as new.

Opening the packaging solely to inspect the product does not automatically disqualify a return, provided that the product and packaging continue to satisfy all the conditions above.

Products with missing parts, signs of use, customer-caused damage or materially damaged packaging are not eligible for a change-of-mind return.

These restrictions do not apply to products that arrived faulty, damaged or different from what was ordered.

3. How to Request a Return

Before returning any product, please contact support@trettitre.com.

Please provide:

• Your order number;
• The product name and quantity;
• The reason for the return; and
• Photographs or video if the product is damaged, faulty or incorrect.

TRETTITRE will provide return authorization and the appropriate return address.

Please do not return products to the address printed on the original shipping package unless specifically instructed to do so by TRETTITRE Customer Support.

Returns sent without prior authorization may be delayed or refused where permitted by applicable law.

4. Return Shipping and Original Delivery Charges

For change-of-mind returns:

• The customer is responsible for the return shipping cost;
• The customer is responsible for securely packing the product;
• We recommend using a trackable and appropriately insured shipping service;
• Any original delivery charge paid by the customer is non-refundable; and
• TRETTITRE does not charge a fixed restocking fee.

TRETTITRE is not responsible for loss or damage occurring during return transportation when the customer selects and arranges the return carrier.

If a product is returned with missing parts, signs of use, customer-caused damage or materially damaged packaging, TRETTITRE may reject the change-of-mind return.

5. Faulty, Damaged or Incorrect Products

If a product arrives faulty, is damaged during delivery or is different from what was ordered, please contact TRETTITRE promptly.

For visible shipping damage or an incorrect item, customers are requested to contact us within 7 calendar days after delivery and retain the product, original packaging and shipping materials for inspection.

For a confirmed product defect, shipping damage or fulfilment error attributable to TRETTITRE:

• TRETTITRE will cover all reasonable return and replacement shipping costs;
• No restocking or handling fee will be charged; and
• TRETTITRE will provide an appropriate repair, replacement or full refund.

Customers may be required to provide photographs, video, serial numbers or other reasonable evidence needed to verify the issue.

6. Refund Processing

Once the returned product has been received and inspected, approved refunds will be issued to the original payment method within 3–5 business days.

The time required for the refund to appear in the customer’s account may depend on the bank, credit card issuer or payment provider.

For change-of-mind returns, the approved refund will cover the purchase price of the returned product but will not include the original delivery charge.

For faulty, damaged or incorrect products attributable to TRETTITRE, the refund will include the applicable product price and reasonable shipping charges.

TRETTITRE may withhold a refund until the returned product has been received or the customer has provided acceptable evidence that it has been returned.

7. Twelve-Month Limited Commercial Warranty

TRETTITRE products purchased directly from www.trettitre.com are covered by a 12-month limited commercial warranty, beginning on the date of delivery.

The warranty covers defects in materials and workmanship arising under normal and intended use.

The warranty does not cover:

• Accidental or customer-caused damage;
• Misuse, abuse, neglect or improper installation;
• Unauthorized disassembly, modification or repair;
• Damage caused by liquids, excessive moisture, lightning, power surges or other external events;
• Normal cosmetic wear and tear;
• Damage caused by using incompatible or unauthorized accessories; or
• Consumable components subject to normal deterioration.

Proof of purchase may be required. TRETTITRE may also request the product serial number, a description of the issue, and supporting photographs or video.

For a valid warranty claim, TRETTITRE will cover reasonable shipping costs and, at its option, repair or replace the defective product free of charge.

If repair or replacement is not reasonably possible, TRETTITRE will provide an appropriate refund or other remedy.

8. Mandatory Consumer Rights

Where applicable consumer laws provide longer cancellation periods or additional mandatory rights concerning returns, refunds, delivery charges, product inspection or warranties, those mandatory legal requirements will apply and take precedence over this Policy.

9. Contact Information

For returns, refunds, warranty claims or other after-sales assistance, please contact:

TRETTITRE Customer Support
Email: support@trettitre.com