12-Month Limited Commercial Warranty

Effective Date: August 31, 2026

TRETTITRE products purchased directly from www.trettitre.com are covered by a 12-month limited commercial warranty, beginning on the date of delivery.

Products purchased through Amazon, distributors, dealers, retailers, online marketplaces or other third-party websites are generally not covered by this website warranty policy. Please contact the original seller or sales channel directly and follow its applicable after-sales, warranty, repair, return, refund and exchange procedures.

What Is Covered

This warranty covers defects in materials and workmanship arising under normal and intended use during the warranty period.

What Is Not Covered

This warranty does not cover:

• Accidental or customer-caused damage;
• Misuse, abuse, neglect or improper installation;
• Unauthorized disassembly, modification or repair;
• Damage caused by liquids, excessive moisture, lightning, power surges or other external events;
• Normal cosmetic wear and tear;
• Damage caused by using incompatible or unauthorized accessories; or
• Consumable components subject to normal deterioration.

How to Make a Warranty Claim

Please contact support@trettitre.com before returning any product.

Please provide:

• Your order number or other proof of purchase;
• The product name and serial number;
• A clear description of the issue; and
• Supporting photographs or video where reasonably requested.

TRETTITRE will provide troubleshooting assistance, return authorization and the appropriate return address or shipping instructions. Please do not return a product to the address printed on the original shipping package unless specifically instructed to do so.

Warranty Remedy and Shipping

For a valid warranty claim, TRETTITRE will cover reasonable shipping costs and, at its option, repair or replace the defective product free of charge.

If repair or replacement is not reasonably possible, TRETTITRE will provide an appropriate refund or other remedy.

TRETTITRE may require the defective product to be returned for inspection before a replacement or refund is issued.

Mandatory Consumer Rights

Where applicable consumer laws provide longer warranty periods or additional mandatory rights concerning faulty products, repairs, replacements, refunds or related shipping charges, those mandatory legal requirements will apply and take precedence over this commercial warranty.

Contact Information

TRETTITRE Customer Support
Email: support@trettitre.com