Return, Refund and Limited Warranty Policy

Effective Date: September 9, 2026

This Policy applies to products purchased directly from www.trettitre.com. Products purchased through Amazon, distributors, dealers, retailers, online marketplaces or other third-party websites are generally not covered by this Policy. Please contact the original seller or sales channel directly and follow its applicable terms.

1. Order Cancellation

Orders may be cancelled free of charge for a full refund before they have been dispatched. Once an order has been dispatched, it can no longer be cancelled.

2. Change of Mind

Because TRETTITRE products are electronic goods, once a package is opened or a product is used it may no longer be possible to confirm that it remains unused, undamaged, and suitable for resale as new. International returns also involve high shipping costs and added logistics risks, including transit damage and moisture exposure.

To keep things clear for everyone, we are unable to offer returns or refunds for change of mind, buyer’s remorse, ordering the wrong item, or other non-quality reasons. This applies to all regions we ship to from this store.

If something is wrong with the product itself, please see the sections below — we’ll take care of verified quality issues.

3. Quality Issues — 7-Day Free Replacement

If a verified manufacturing or quality defect attributable to TRETTITRE appears within 7 calendar days of delivery, TRETTITRE will provide a free replacement (like-for-like or equivalent). TRETTITRE covers related shipping for approved 7-day quality replacements.

Please email support@trettitre.com with your order number, product name, description of the issue, and photographs or video. Do not ship any product back until TRETTITRE issues authorization and instructions.

4. Quality Issues — Year 1 Free Repair

For verified manufacturing or quality defects attributable to TRETTITRE after day 7 and within 12 months of delivery, TRETTITRE will repair the product free of charge.

Please contact support@trettitre.com to open a claim. Do not ship any product back until TRETTITRE issues authorization and instructions.

5. After Year 1 — Lifetime Paid Repair

After the 12-month coverage period, TRETTITRE continues to offer repair service for as long as parts and service are reasonably available. This is a paid repair service. The fee is intended mainly to cover shipping costs. The exact amount will be confirmed by support before you ship.

Full details are on our Warranty & Repair page.

6. Faulty on Arrival, Shipping Damage, or Wrong Item

If a product arrives faulty, is damaged during delivery, or is different from what was ordered, please contact TRETTITRE promptly. For visible shipping damage or an incorrect item, customers are requested to contact us within 7 calendar days after delivery and retain the product, original packaging and shipping materials for inspection.

For a confirmed product defect, shipping damage or fulfilment error attributable to TRETTITRE, TRETTITRE will cover reasonable return and replacement shipping costs and will provide an appropriate repair, replacement, or other remedy.

7. Contact

TRETTITRE Customer Support — support@trettitre.com / ttt@trettitre.com